Privacy Policy

Last updated: January 2025

1. Introduction

B & B Fulfilment Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are registered in the United Kingdom under company number 197488344 and our registered office is at New Enterprise Centre, Wolverhampton, United Kingdom, WV1 2TZ.

2. Data Controller

B & B Fulfilment Ltd is the data controller responsible for your personal data. We are committed to fulfilling our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. Information We Collect

We may collect and process the following types of information about you:

3.1 Information You Provide

• Contact information (name, email address, phone number, company name)
• Billing and shipping addresses
• Business information (company size, order volumes, product types)
• Communication preferences
• Information provided through our pricing calculator
• Any other information you choose to provide when contacting us

3.2 Information We Automatically Collect

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data (see our Cookie Policy)

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our fulfilment services
• To process your inquiries and respond to your requests
• To create and manage your account
• To process orders and manage inventory
• To send you service updates and important notices
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and enhance security
• With your consent, to send you marketing communications

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of our services
• Legitimate interests: For business operations, improving services, and marketing to existing customers
• Consent: Where you have given clear consent for specific processing activities
• Legal obligation: Where we need to comply with legal requirements

6. Data Sharing and Disclosure

We may share your information with:

• Trusted service providers who assist in operating our business (e.g., shipping carriers, payment processors)
• Professional advisers (lawyers, accountants, auditors)
• Government bodies and law enforcement agencies when required by law
• Third parties in connection with a business transfer or restructuring

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When we do so, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typical retention periods are:

• Customer account information: Duration of business relationship plus 6 years
• Financial records: 6 years
• Marketing consent records: Until withdrawn
• Website analytics: 26 months

10. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (in certain circumstances)
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured format
• Object: Object to certain types of processing
• Withdraw consent: Where processing is based on consent

11. Marketing Communications

With your consent, we may send you marketing communications about our services. You can opt-out at any time by clicking the unsubscribe link in our emails or contacting us directly.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

15. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk